Privacy Policy

Last updated: March 24, 2026

1. Introduction

OxOps ("we," "us," or "our") operates the MissedCall-to-Text service. This Privacy Policy describes how we collect, use, and protect your personal information when you use our service.

2. Information We Collect

We collect the following types of information:

  • Phone numbers: When you call OxOps and the call is missed, we receive your phone number from the telephony provider to send you a follow-up text message.
  • Text message content: We store the content of SMS conversations to facilitate appointment scheduling and customer service.
  • Appointment details: If you schedule an appointment through our service, we store the date, time, and service type.
  • Account information: We collect name, email, business name, phone number, and service area for account holders.

3. How We Use Your Information

We use your information solely for the following purposes:

  • Sending follow-up text messages after missed calls
  • Facilitating appointment scheduling via SMS
  • Providing customer service and support
  • Sending appointment reminders and confirmations
  • Sending review requests after completed appointments

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We share information only with:

  • Service providers: We use telephony and AI services to deliver our product. These providers process data solely to deliver our service and are bound by their own privacy policies.
  • Legal requirements: We may disclose information if required by law or to protect our rights.

5. Data Retention

We retain conversation data and appointment records for the duration of the active account. When an account is cancelled, associated data is deleted within 30 days.

6. Data Security

We use industry-standard security measures to protect your data, including encrypted connections (TLS/SSL), encrypted storage of sensitive credentials, and secure authentication.

7. Your Rights

You have the right to:

  • Opt out: Reply STOP to any text message to stop receiving messages.
  • Request deletion: Contact us to request deletion of your data.
  • Access your data: Contact us to request a copy of the data we hold about you.

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

OxOps
Sacramento, CA
Email: derek@oxops.ai
Phone: (916) 740-7615